Whiteout Solutions / GeoSAP

Last Updated: June 3, 2026

Whiteout Solutions (“Whiteout,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, communicate with us, use our services, or access the GeoSAP software platform, including GeoSAP Desktop, GeoSAP Processing Module, GeoSAP Orchestrator, GeoSAP Processors, plugins, backend services, APIs, documentation, and related software components.

By using our website, services, or GeoSAP, you agree to the practices described in this Privacy Policy.

This Privacy Policy does not replace any separate written agreement between Whiteout Solutions and a customer, including an order form, statement of work, data processing agreement, enterprise agreement, or confidentiality agreement. If a separate written agreement applies and conflicts with this Privacy Policy, that agreement will control to the extent of the conflict.

1. Who We Are

Whiteout Solutions is a geospatial technology company that provides airborne and drone-based geospatial services and develops GeoSAP, a software platform designed to support the geospatial project lifecycle, including planning, acquisition validation, processing, quality assurance, deliverable generation, analytics, project management, and data sharing.

2. Scope of This Privacy Policy

This Privacy Policy applies to information we collect through:

1. our website;
2. GeoSAP software and related services;
3. customer portals, support channels, and account management systems;
4. licensing, authentication, telemetry, and diagnostic systems;
5. sales, marketing, implementation, support, and professional services communications;
6. geospatial field services and related project workflows.

This Privacy Policy does not apply to third-party websites, services, platforms, or software that we do not own or control.

3. Information We Collect

We may collect different types of information depending on how you interact with Whiteout Solutions.

3.1 Account and Contact Information

We may collect information such as:

• name;
• business email address;
• phone number;
• company or organization name;
• job title;
• billing or mailing address;
• account credentials;
• customer account information;
• support contact information.

3.2 Business and Transaction Information

We may collect information related to your relationship with Whiteout Solutions, including:

• subscription, license, or order details;
• purchase history;
• billing information;
• payment status;
• contract details;
• support plan information;
• deployment model;
• authorized users;
• implementation details;
• customer preferences and communications.

Payment processing may be handled by third-party payment processors. We do not intentionally store full payment card numbers unless expressly stated or required for a specific transaction process.

3.3 GeoSAP Usage Information

When you use GeoSAP, we may collect information related to software access, licensing, performance, diagnostics, and usage, such as:

• license keys, license status, and entitlement information;
• user account identifiers;
• login and authentication events;
• device or installation identifiers;
• application version;
• operating system and hardware information;
• IP address;
• timestamps;
• feature usage;
• processing job metadata;
• error logs;
• crash reports;
• performance metrics;
• plugin or module usage;
• processor and orchestrator status;
• workflow execution metadata;
• configuration settings necessary for licensing, support, security, or system operation.

The type and amount of information collected may vary based on the deployment model, configuration, customer agreement, and technical environment.

3.4 Customer Data and Geospatial Project Data

GeoSAP and Whiteout’s services may involve the processing of customer-provided geospatial and project data, including:

• LiDAR data;
• imagery;
• multispectral or hyperspectral data;
• geospatial metadata;
• project files;
• flight planning information;
• acquisition records;
• processing inputs;
• processing outputs;
• quality assurance results;
• deliverables;
• project notes;
• data analytics;
• visualization data;
• resource and project management information.

Customer Data may or may not contain personal information, depending on the nature of the project and the data supplied by the customer.

As between Whiteout Solutions and the customer, Customer Data remains owned by the customer unless otherwise agreed in writing.

3.5 Support and Communications Information

When you contact us for support, sales, implementation, or other business purposes, we may collect:

• message content;
• email correspondence;
• call notes;
• support tickets;
• diagnostic files;
• screenshots;
• logs;
• files or datasets provided for troubleshooting;
• information about your technical environment;
• feedback, feature requests, or bug reports.

3.6 Website and Online Usage Information

When you visit our website, we may collect information such as:

• IP address;
• browser type;
• device type;
• operating system;
• referring URLs;
• pages viewed;
• time spent on pages;
• links clicked;
• approximate location derived from IP address;
• cookie or similar technology identifiers.

We may use cookies, analytics tools, and similar technologies to operate our website, understand usage, improve performance, and support security.

4. How We Use Information

We may use information for the following purposes:

1. to provide, operate, maintain, and improve GeoSAP and our services;
2. to create and manage customer accounts;
3. to verify licenses, subscriptions, entitlements, and authorized usage;
4. to provide support, troubleshooting, training, implementation, and professional services;
5. to process geospatial workflows, project data, and deliverables as requested by customers;
6. to monitor software performance, system reliability, and security;
7. to detect, investigate, and prevent fraud, misuse, unauthorized access, security incidents, and license abuse;
8. to communicate with customers and users;
9. to send administrative notices, service updates, security alerts, and support messages;
10. to manage billing, invoicing, renewals, and contractual obligations;
11. to improve software functionality, workflow automation, processing reliability, and user experience;
12. to develop new features, modules, plugins, and services;
13. to comply with legal, regulatory, contractual, and tax obligations;
14. to enforce agreements and protect the rights, property, and safety of Whiteout Solutions, customers, users, and others.

5. GeoSAP Deployment Models and Privacy

GeoSAP may be deployed in different ways. Privacy and data handling may vary depending on the selected deployment model and customer configuration.

5.1 Local Mode

In Local mode, GeoSAP Desktop may communicate with Whiteout Solutions’ backend infrastructure. Information may be stored or processed on Whiteout-controlled systems, including account information, project management information, licensing information, resource data, configuration data, and other data required to provide GeoSAP functionality.

5.2 Local Distributed Mode

In Local Distributed mode, customers may operate GeoSAP Orchestrator and GeoSAP Processors on customer-controlled infrastructure while GeoSAP Desktop may still communicate with Whiteout Solutions’ backend for certain core platform services.

In this mode, some processing activity may occur on customer-controlled machines, while licensing, coordination, account, project, or other platform-related information may still be handled through Whiteout-controlled systems, depending on configuration and agreement terms.

5.3 Hosted Mode

In Hosted mode, GeoSAP may be deployed within the customer’s own infrastructure or network. In this context, “Hosted” generally means hosted by the customer, not hosted by Whiteout Solutions, unless otherwise agreed in writing.

For Hosted deployments, the customer may have greater responsibility for infrastructure, storage, security, access controls, backups, monitoring, and system administration. Whiteout’s access to data in Hosted environments may be limited and governed by the applicable agreement, technical configuration, and support arrangements.

6. Telemetry, Diagnostics, and License Verification

GeoSAP may collect and transmit telemetry, diagnostic, operational, security, or license verification information. This may include technical information about software performance, errors, crashes, feature usage, processing jobs, plugins, processors, orchestrators, system status, and authorized usage.

We use this information to:

• verify license compliance;
• manage subscriptions and entitlements;
• provide support and troubleshooting;
• improve reliability and performance;
• identify and fix bugs;
• protect against unauthorized use;
• maintain security;
• improve GeoSAP functionality.

The scope of telemetry may vary by deployment model, customer agreement, product configuration, and technical environment. Enterprise or Hosted deployments may have different telemetry, reporting, or license verification mechanisms.

7. Customer Data Processing

When Whiteout Solutions processes Customer Data through GeoSAP or related services, we process that data to provide the requested software, services, support, and project workflows.

We do not sell Customer Data.

We do not use Customer Data to create deliverables for another customer.

We do not publicly disclose Customer Data except as authorized by the customer, required to provide the services, required by law, or otherwise permitted under an applicable agreement.

Customers are responsible for determining whether Customer Data includes personal information, confidential information, regulated data, export-controlled data, government data, sensitive infrastructure data, or other protected information. Customers are also responsible for ensuring they have the rights, permissions, notices, and legal bases required to provide Customer Data to Whiteout Solutions or process Customer Data through GeoSAP.

8. How We Share Information

We may share information in the following circumstances:

8.1 Service Providers

We may share information with vendors, contractors, cloud providers, hosting providers, analytics providers, payment processors, security providers, support tools, professional advisors, and other service providers who help us operate our business and provide GeoSAP or related services.

These service providers are authorized to use information only as necessary to provide services to us, unless otherwise permitted by law or agreement.

8.2 Customer Administrators

If you use GeoSAP through an organization, information about your account, usage, activity, support requests, or project access may be visible to that organization’s administrators or authorized representatives.

8.3 Legal and Compliance

We may disclose information if we believe disclosure is necessary to:

• comply with applicable law, regulation, subpoena, court order, or legal process;
• respond to lawful requests by public authorities;
• enforce our agreements;
• protect the rights, property, or safety of Whiteout Solutions, customers, users, or others;
• detect, prevent, or investigate fraud, security incidents, unauthorized access, or technical issues.

8.4 Business Transfers

We may disclose or transfer information in connection with a merger, acquisition, financing, corporate reorganization, sale of assets, bankruptcy, or similar transaction involving all or part of our business.

8.5 With Consent

We may share information with third parties when you or your organization authorize us to do so.

9. Cookies and Similar Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to:

• operate the website;
• remember preferences;
• understand website traffic;
• measure engagement;
• improve content and usability;
• support security;
• assist with marketing or communications.

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

10. Data Retention

We retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide GeoSAP and related services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and support security.

Retention periods may vary depending on the type of information, customer agreement, deployment model, legal requirements, and operational needs.

Customer Data may be retained or deleted according to the applicable order form, statement of work, data processing agreement, product documentation, technical configuration, or customer instructions.

11. Data Security

We use commercially reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, and disclosure.

However, no method of transmission, storage, or processing is completely secure. We cannot guarantee absolute security.

Customers are responsible for securing their own systems, devices, credentials, networks, processors, orchestrators, Hosted environments, user permissions, and backups.

If you believe your account, credentials, deployment, or data may have been compromised, contact us promptly at support@whiteoutsolutions.com.

12. International Data Transfers

Whiteout Solutions is based in the United States. Information may be processed in the United States or other jurisdictions where we or our service providers operate.

If information is transferred across borders, we will take steps designed to protect it in accordance with applicable law and any applicable customer agreement.

13. Your Privacy Rights

Depending on where you are located, you may have rights regarding your personal information, such as the right to:

• request access to personal information;
• request correction of inaccurate information;
• request deletion of personal information;
• object to or restrict certain processing;
• request portability of personal information;
• withdraw consent where processing is based on consent;
• opt out of certain marketing communications.

To exercise privacy rights, contact us at support@whiteoutsolutions.com.

We may need to verify your identity before responding. If your information is controlled by your employer or organization, we may direct your request to that organization.

14. Marketing Communications

We may send marketing communications about Whiteout Solutions, GeoSAP, product updates, services, events, or related information.

You may opt out of marketing emails by using the unsubscribe link in the email or contacting us at support@whiteoutsolutions.com.

Even if you opt out of marketing communications, we may still send transactional, administrative, legal, security, support, or service-related messages.

15. Children’s Privacy

GeoSAP and Whiteout Solutions’ services are intended for business, professional, governmental, institutional, and organizational use. They are not intended for children under 13 years of age.

We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will take appropriate steps to delete it.

16. Third-Party Links and Services

Our website, software, or communications may contain links to third-party websites, tools, services, or integrations.

We are not responsible for the privacy practices, security, content, or policies of third parties. You should review the privacy policies of third-party services before using them.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice through our website, GeoSAP, email, customer portal, or other reasonable means.

The updated Privacy Policy will be effective when posted or as otherwise stated in the notice.

Your continued use of our website, services, or GeoSAP after the effective date of an updated Privacy Policy means you acknowledge the updated policy.

18. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, contact us at: